Smittybilt Receiver Rear Tow Hook

RETURN POLICY

Uninstalled products may be returned within 15 days of purchase. 'Fat Bob's Garage' is not responsible for return shipping or delivery on part returns. Shipping charges will not be refunded. All returns must be within 15 days of invoice date. A 20% restocking fee will apply to all returns. A 50% restocking fee will apply to all refused deliveries. Exchanges of equal or greater value may not be subject to a restocking fee. Special Order or Pre-Order Items are non-refundable. Contact us for details.

ADDITIONAL RESTOCKING FEES MAY APPLY FOR SOME MANUFACTURERS. Contact us for details.

Buyer assumes all liability for any damage that occurs on return shipment to Seller. Items must be packaged to withstand return shipment to Seller and Buyer assumes responsibility to verify that all items are secure and that damage will not occur.

An RMA# must be included with your return/exchange. To obtain an RMA#, please contact us at (801) 395-2134. Once you have an RMA#, you may return the product to us at:

Fat Bob's Garage
ATTN: Returns Department
1950 Washington Blvd
Ogden, UT 84401
(801) 395-2134

PLEASE NOTE: The RMA# MUST be clearly visible on the return package.

Items without RMA Numbers or that were not preauthorized for return will be marked unclaimed for 30 calender days. In this event, no contact attempts will be made by Seller to Buyer. After 30 calendar days the item(s) will be disposed of as seen fit by Seller. Should Buyer choose to have the product reshipped, payment for reshipment must be received within 30 calendar days from the date the item was marked as unclaimed.

International Shipments that are returned as unclaimed will not be subject to a refund. Payment for reshipment must be received in order for Seller to reship the item(s).

RMA#'s are valid for 14 Days after the date they are issued. Items received after 14 days will be considered unclaimed.

International cancellations are subjected to additional shipping terms below.

SHIPPING POLICY

Most orders ship within 48 hours. If a product is backordered, then we will contact you with an estimated shipping date. If this date is unacceptable, then we may offer you an alternate item or issue a full refund to the original pay type.

Shipping charges are non-refundable. Return shipping charges are the responsibility of the buyer.

Special Order or Pre-Order Items are non-refundable.

Products marked as 'Free Shipping' apply to orders shipped to the United States only, unless otherwise noted. For shipping quotes to locations outside of the United States, please contact us. In the case of a return, the actual shipping charges will be deducted from the refund amount.

In most cases, items shipped internationally must be brought into our warehouse for shipment outside the US. Once items are ordered to be brought into our warehouse(s) the item will be subject to any restocking fee charged by the prospective manufacturer. This fee may be in addition to charges outlined above. In the event of a cancellation or return, actual cost of shipping fees to our warehouse(s) will be deducted form the refund amount.

International Shipments that are purchased with the US Free Shipping and do not want to pay the additional shipping with be charged a 5.00% cancellation fee. Please contact us at (801) 395-2134 or sales@fatbobsgarage.com before purchase to avoid this fee.

We reserve the right to ship by the best method possible.